Terms & Conditions
Your order is subject to the following terms:
Only the clients are authorised to place an order or make changes on a contract. No other individual (e.g. mother, father, mother-in-law, father-in-law, sibling, relative, friend, etc.) shall contact Crumbdidilyumptious directly regarding the order.
Client Contract- deposit required.
>>>>>>>>>>Your order becomes reserved only when this cake contract is drawn up, and 50% booking retainer is received or £50 for wedding orders.
>The retainer is paid to reserve your date and is NON-REFUNDABLE in the event of a cancellation.
>(100% payment is required in the case the item is booked less than 2 weeks in advance)
Orders are first come first serve and we only do a limited number of cakes per week. However, if you need to change dates or move your event, please call us and we’d be happy to make accommodating arrangements at no charge.
Final Payment
>>>>>>>>>>The final balance is due no later than 7 days before collection for celebration cakes, or 1 month for wedding orders. For items ordered 2 weeks or less than 2 weeks before the event date, the total amount is due immediately for celebration cakes or 6 weeks for wedding cakes. Your order will not be placed until payment is received.
The cake will not be made if final payment has not been received. Your order will be cancelled if final payment is not received by due date and no refund will be made. We are happy to accept payments on the final contract price – however, all monies must be received as per deadlines.
Payment
Payment can be made via cash, bank transfer or credit card.
Terms of the Agreement Return Items
Please return any stands, plates, brooches or other decor to Crumbdidilyumptious no later than one week after your event. A valid credit card number or cash deposit is required for your rented items in case of lost or damaged items.
This deposit will be returned on safe return of any equipment.
Order Changes
Changes to your order: size, description, flavours, etc. will be accepted until 3 weeks prior to the event date. After that lockout date we cannot accept any changes or may incur an additional charge.
Delivery and Set-up
Delivery and setup is required for all multiple tiered special occasion cakes. This is free of charge for cakes within a 20 mile radius. Out with this will be charged at 50p per mile including return journey.
Crumbdidilyumptious cannot be held responsible for anything that should happen to the cake once delivery is complete. Please note that direct sunlight and temperatures of 22 degrees and higher may have drastic and adverse affects on any cake.
Collection
Please make arrangements beforehand to set up a time. Please arrive to pick up your cakes on time. An additional fee will be added of £5 per hour for late collection. If someone is collecting cake on your behalf they will be required to sign paperwork.
If cake is collected Crumbdidilyumptious will not be held responsible for any damage that may occur once it has left the premises, in the event of any damage which requires attention a fee will be added of £10 per hour to repair plus costs
Non Edible Items
Crumbdidilyumptious will not be responsible for any non-edible items (silk flowers, pearls, ribbons, etc.) placed on your cake. We will gladly decorate and place these items on your cake as you wish, however it is your responsibility to remove them before the cake is consumed. It is necessary to use some support structures on novelty cakes you will be made aware of these.
Colourings
>>>>>>>>>>Colours such as E104, E110,E124,E129 are used and are associated with hyperactivity in children these may have an adverse effect on activity and attention in children.
Dietary Requirements
Our products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk and hold us harmless for allergic reactions. Allergies should be discussed on order.
Photography
>>>>>>>>>>We will photograph our cakes and we reserve the right to use any photographs for display or promotion without compensation to you.
Cancelation Policy
>>>>>>>>>>In the event of cancellation: Orders cancelled prior to the 3 week lockout date can be refunded up to 50% of the total balance paid. The 50% retainer will not be refunded.
For cakes cancelled after the 3 week lockout date no refund will be issued. At our discretion we may agree to reschedule for another date.
In the event that something occurs to effect your scheduled event date – please contact us to discuss options. Communication is key, if you are up-front about any issues about your date we will work hard to accommodate you. We understand things can come up that are out of your control.
Data Protection.
>>>>>>>>>>In accordance with GDPR we will only store details necessary to complete your order, everything is stored electronically and password protected. We will never share your details or send unsolicited emails
Our Guarantee
We promise to do everything in our power to deliver you a cake that exceeds your expectations. We will work with you on every level to make sure you are completely satisfied.
Performance of this agreement is contingent upon the ability of Crumbdidilyumptious to complete the agreement and is subject to accidents, Acts of God, and other causes beyond our control.
Disclaimer
In the case of an emergency or an error in your order, please contact us immediately. If you are unhappy with your cake for any reason, please call us the day of your event. In the rare case that you are unhappy, you must call the day of your event so your cake can be returned. Without proof that you are indeed unhappy with the product and will not be using it for your event, we will be unable to refund any portion of your payment. We are dedicated to satisfying our clients cake requirements. Please call or email if you have any issues 07763679473, kerrie@cducakes.co.uk
In case of complaint and settlement whereby an agreement is reached you will revoke all rights and are prohibited from making any comment verbally or in writing or asking anyone to do so on your behalf. Settlement issued is acceptance of these terms.
By Signing this, You agree that certain creative changes may be made to your final design for the sake of stability, structural integrity or other certain emergencies.